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Frequently Asked Questions
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DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?Yes we do ship to over 100 country including all Europe, Canada, United states, Australia, Brazil, Mexico, Saudi arabia, United Arab Emirates .... Free delivery when customer spend HK$400 or above, Out of Hong Kong: HK$100 will be charge when order below HK$400. Hong Kong Area: HK$50 will be charge when order below HK$400.
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WHERE DO YOU SHIP FROM?Our products from different locations around the world, we ship to you after a thorough QC, send from our head office Hong Kong.
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HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?Order processing time takes 3-7 business days before shipment. Deliveries take usually 1 week to 3 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to 2 months. It depends where you live! You can or email minervascarf@gmail.com for specific shipping times.
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WHAT ABOUT POSSIBLE CUSTOM FEES?We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
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